Tuesday, October 15, 2013

 

Wal-Mart & Xerox blame each other for food stamps spree

|Blog ---
NEW ORLEANS — Wal-Mart Stores Inc and Xerox Corp blamed each other on Monday after Louisiana food stamp recipients stripped bare the shelves of some Walmart stores when a computer glitch left their debit cards with no limits.



Managers of Wal-Mart stores in the small, north Louisiana towns of Springhill and Mansfield alerted police on Saturday night that throngs of shoppers had flooded into the stores and were buying groceries using electronic benefit cards that contained no credit limits.

Food stamps glitch causes run at Wal-Mart
EBT cards are debit-type cards issued under the state's food stamp program and coded to show the amount of money available for individuals to spend. Food stamps are a federal government subsidy program for low-income people that is administered by the states.

When word got out Saturday that the EBT cards were showing no limits, card holders rushed to area Wal-Marts to take advantage.

"Some people had eight or 10 shopping carts full of groceries," Springhill Police Chief Will Lynd said on Monday.

Wal-Mart turns to 'made in USA'
Wal-Mart food stamp error: A Wal-Mart Stores Inc company distribution center in Bentonville: Louisiana food stamp recipients stripped bare the shelves of some Walmart stores when a computer glitch left their debit cards with no limits.

Xerox said on Saturday that its systems that process EBT transactions suffered an outage stemming from routine testing of backup generators that malfunctioned. Louisiana was one of 17 states affected by the outage.

Kayla Whiting, a spokeswoman at Wal-Mart's Bentonville, Arkansas, headquarters, pointed to Xerox as the source of the problem and referred further questions to Xerox.

Xerox corporate spokesman Bill McKee provided a written company statement saying that Xerox has a "documented process for retailers like Wal-Mart to follow in response to EBT outages."

But the statement left unclear who would cover the unauthorized spending, and it referred further questions to Wal-Mart.

Louisiana officials said they had no intention of being left holding the bag. "The outage was the result of failures by our contractor, Xerox," said Trey Williams, a spokesman for the Louisiana Department of Children and Family Services.

He said emergency procedures in place with Xerox allow retailers to call a phone number and receive authorization for purchases any time the EBT system is down. "Some retailers chose not to follow the process," he said. "Those businesses are only being reimbursed for the (maximum) amounts on individual cards," he said.

Xerox DocuMate Scanners Now Convert Volumes of Paper Documents into Useable Business Intelligence.

Williams said that amounts transacted above the cards' available balances were returned to Wal-Mart marked "as insufficient funds."

He could not provide an estimate of the total amount of overspending or say who will cover it in the end. "That's a conversation between Xerox and the retailer," he said.

CARTS FULL OF GROCERIES


Springhill's Lynd arrived at his town's Wal-Mart store at about 7 p.m. local time and found a few hundred shoppers jamming checkout lines with carts filled to overflowing.

Lynd said he told the manager that the store had a right to refuse service, but the manager said she had contacted Wal-Mart headquarters and was told to accept the cards.

The shoppers "decimated the grocery section of Wal-Mart," Lynd said.

The shoppers broke no laws, Lynd said, adding that police intervention was not required to disperse the crowd. At about 9 p.m., Wal-Mart said that the glitch had been fixed and the EBT cards were again showing appropriate spending limits.

"When they heard the announcement, people just left their carts in place and walked out of the store," Lynd said.

Mansfield Assistant Police Chief Gary Hobbs reported a similar scene in his community. He said that several other grocery stores in the area temporarily stopped accepting EBT cards when they became aware of the glitch, but Wal-Mart continued.

Tags : , , , , , ,

Social

   

Follow by Email

Popular Posts

Read

Well, the way they make shows is, they make one show. That show's called a pilot. Then they show that show to the people who make shows, and on the strength of that one show they decide if they're going to make more shows.

Like you, I used to think the world was this great place where everybody lived by the same standards I did, then some kid with a nail showed me I was living in his world, a world where chaos rules not order, a world where righteousness is not rewarded. That's Cesar's world, and if you're not willing to play by his rules, then you're gonna have to pay the price.

You think water moves fast? You should see ice. It moves like it has a mind. Like it knows it killed the world once and got a taste for murder. After the avalanche, it took us a week to climb out. Now, I don't know exactly when we turned on each other, but I know that seven of us survived the slide... and only five made it out. Now we took an oath, that I'm breaking now. We said we'd say it was the snow that killed the other two, but it wasn't. Nature is lethal but it doesn't hold a candle to man.

You see? It's curious. Ted did figure it out - time travel. And when we get back, we gonna tell everyone. How it's possible, how it's done, what the dangers are. But then why fifty years in the future when the spacecraft encounters a black hole does the computer call it an 'unknown entry event'? Why don't they know? If they don't know, that means we never told anyone. And if we never told anyone it means we never made it back. Hence we die down here. Just as a matter of deductive logic.

Category